Billing and Payment Policy

Payment and Billing Policy

Last Updated: 11.1.2024

1. Accepted Payment Methods
   We accept the following payment methods:
   • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
   • Digital Wallets: Google Pay, Apple Pay, PayPal
   • Other: Venmo
   
   
2. Currency
   All transactions are processed in U.S. Dollars (USD). If you’re paying with a card in another currency, conversion fees may apply based on your bank’s policies.
   
   
3. Payment Processing
   We use Shopify Payments to process payments securely. Your payment is processed immediately upon checkout.
   
   
4. Order Confirmation
   Once your payment is confirmed, we will send an order confirmation email with transaction details.
   
   
5. Billing and Verification
   We verify billing details and may hold orders if suspicious activity is detected. If further information is needed, we may request clarification before proceeding. If our system flags a high-risk alert, we will reach out via email for additional confirmation.
   
   
6. Payment Failure Handling
   If your payment fails, funds will automatically return to your original payment source within 5-7 business days. In some cases, it may take up to 30 business days. For issues, please contact your bank or card issuer.
   
   
7. Refunds and Return Policy
   We offer a 30-day return and refund policy. Damaged items are eligible for an exchange free of charge. To initiate this, please get in touch with us. For more information, please review our Return and Refund Policy page.
   
   
8. Order Modifications and Cancellations
   For modifications, please contact us within 24 hours of placing your order. Once an order is shipped, we cannot alter the order or shipping address. Additionally, orders cannot be canceled, as they are immediately processed after checkout.
   
   
9. Pricing and Additional Fees
   All prices include sales tax. Additional conversion fees may be applied by your payment provider if using a non-USD card.
   
   
10. Contact Information
    • Company Name: DG Printing Enterprises LLC
    • Business Address: 1025 N Todd Ave, Azusa, California, USA 91702
    • Email: support@dianarafashion.com
    • Phone: +1 508 960 9679
    • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM
    
    
11. Security and Privacy
    Our transactions are securely processed through Shopify Payments. We use advanced security measures and comply with industry standards to protect your information. We do not store your payment data.
    
    
12. Policy Updates
    We may update this policy occasionally and notify you of changes via email.